FAQ

Here at Dare to Unwear Inc. the goal is giving the best customer service we possible can. This includes getting you the best most up to date information.

Shoes

Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes. You can convert them with our size chart.

What does "faux leather" mean?

Pronounced “foe”, faux leather simply means non-animal leather. 

How do you convert between men's and women's?

The difference is 2 sizes. If you are a men’s 10, you’ll need a women’s 12 and vice versa.

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we strongly recommend sizing up.

How does the rewards program work?

Please see our info page on the rewards program here: Rewards Program

Can I change my order after it is placed?

No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can repurchase the correct item.

Shipping

Where do you ship from, do you offer pick-up?

You can expect your shoes within

How soon will my order ship?

Jewel tones look best on stage. We recommend picking a color you really love. Your suit maker can help you pick the right stones and connectors to help create a suit that you love.

Is shipping free?

No, Your shipping & taxes will be automatically calculated once you enter a shipping address. There will be no bill when you receive the package. Shipping will be offered through Canada Post. Delivery Options are available. Standard shipping will take between 3-5 business days to arrive.

Where is my [international] order confirmation?

You may not immediately receive a confirmation for your international order. After your order is placed the payment will be checked for authenticity before being fully confirmed in our system. Please note this may take up to 8 hours.

How do I track my order?

You will receive an email from us indicating your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your account, or go directly to the carrier’s website.

What if I entered my shipping information incorrectly or missing information?

We ship all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, we must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with.

If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to us as undeliverable. If you are shipping the package to an address that belongs to someone else (significant other, spouse, etc.), you cannot list your name as the recipient unless you list it as “In Care of” / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer’s name or else the courier likely will not deliver the package.

How do I know you received my order?

When completing your purchase, an order confirmation screen should appear that says, “Thank you For Your Daretowear.com Order”. If this message appears, we have received your order. If you notice an error in your confirmation, you must notify us immediately.

What if I am unable to locate my delivered package?

Dare to Unwear is not responsible for any theft or damages once the package is delivered. It is the customer’s responsibility to track and locate their delivered package. 

Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify us in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss of the package and the order will not be refunded. Contact us if there are address errors or other changes ASAP.

Shipping costs are subject to change without notice.

If your package is refused upon delivery for any reason that Dare to unwear is not at fault for, you will be charged $25 from your refund.

Returns

Can I return something I bought?

We accept returns within 90 days of order placement.

* Shoes must be returned and unworn/in new condition in order to be eligible for a refund or store credit.

*Returns initiated beyond 30 but before 90 days from original purchase date are limited to store credit only.

If you’d like to exchange your shoes, please choose store credit when filing the return. You can use this credit to place a new order. 

How do I start my return?

If you’d like to return something you’ve purchased from Dare to Unwear by submitting  ticket on your member menu.

Return shipping is at the expense of the customer.

When will I get my refund?

Once your item arrives at to us we will authorize your refund within 4 business days into your store credit.

Why is there a fee to return my order?

If you would like to exchange, please use store credit to order the replacement pair. 

Your original shipping fee will not be refunded unless the item was delivered after the guaranteed date or the item was defective.

What if I want to exchange for another size or color?

If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you via email. This will happen immediately once we receive and inspect your return. 

If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.